Shipping policy
Last updated: July 27, 2026
At EXAURA, we are committed to processing and delivering your orders as efficiently as possible.
This Shipping Policy applies to purchases made through EXAURA.co and authorized EXAURA retail channels, including MagAura Smart Retail Terminals, unless separate shipping terms are provided at the time of purchase.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully authorized.
Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
Processing times are estimates only and may be extended during periods of high order volume, inventory verification, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.
2. Shipping Destinations
At this time, EXAURA ships only to addresses within the United States.
International shipping is not currently available but may be offered in the future.
3. Shipping Methods & Delivery
Available shipping options are displayed during checkout.
Current domestic shipping services include:
- Standard Shipping — Estimated delivery within 3–7 business days
- Express Shipping — Estimated delivery within 1–3 business days
Delivery estimates begin after your order has been processed.
All delivery times are estimates and are not guaranteed.
4. Shipping Rates
Current domestic shipping rates are:
- Standard Shipping: $8 for orders under $70
- Free Standard Shipping: Available on eligible orders of $70 or more
- Express Shipping: $15
Shipping promotions or free shipping offers may be modified or discontinued without prior notice unless otherwise stated.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Tracking information is provided by the shipping carrier and may take time to appear after shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
EXAURA is not responsible for delays, additional shipping costs, or delivery failures resulting from incorrect or incomplete address information provided by the customer.
If your order has not yet been processed, please contact EXAURA Support as soon as possible to request an address update.
We cannot guarantee that shipping information can be changed after an order has entered processing.
7. Lost, Delayed, or Damaged Shipments
If your shipment is delayed, lost, or arrives damaged, please contact EXAURA Support as soon as reasonably possible.
To assist with our review, you may be asked to provide:
- Your Order Number;
- Carrier tracking information;
- Photos of the package and product (if applicable); and
- A description of the issue.
Each request will be reviewed individually.
Where appropriate, EXAURA may provide a replacement, refund, or another reasonable resolution at its sole discretion.
8. Delivery Confirmation
Once a shipment has been marked as Delivered by the shipping carrier, responsibility for the shipment generally transfers to the customer.
If you believe your package has been misdelivered or stolen, please contact both the shipping carrier and EXAURA Support promptly.
Additional verification may be required before a replacement or refund request can be approved.
9. Shipping Restrictions
EXAURA reserves the right to refuse, delay, limit, or cancel shipments where permitted by applicable law, including but not limited to situations involving:
- Suspected fraud or unauthorized payment activity;
- Carrier restrictions;
- Product availability;
- Compliance with applicable laws or regulations.
Customers will be notified whenever reasonably practicable.
10. Contact EXAURA Support
If you have any questions regarding shipping or delivery, please contact us.
