Refund Policy

Refund Policy

Last updated: [Date]

We want you to be fully satisfied with your EXAURA purchase.

Eligibility
You may request a return or exchange within 14 calendar days from the delivery date.

Returned items must be:
- Unused and unworn
- In original packaging with all tags attached
- Free of damage, scratches or signs of wear

Non-Returnable Items
- Final sale items
- Personalized or custom pieces
- Gift cards
- Earrings (for hygiene reasons)

Return Process
1. Contact us at contact@exaura.co with your order number and reason for return
2. We will review your request within 3-5 business days
3. If approved, we will provide return shipping instructions
4. Once we receive and inspect the item, we will process your refund

Refund Details
Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.

Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product).

Exchanges
We offer exchanges for different sizes or styles, subject to stock availability. The customer is responsible for return and reshipping costs.