Warranty Policy

Warranty Policy

Last updated: [Date]

EXAURA provides a 6-month limited warranty on all jewelry products against manufacturing defects.

What Is Covered
This warranty covers defects in materials and craftsmanship under normal use, including:
- Clasp failure
- Chain breakage under normal wear
- Stone loosening or setting issues
- Plating defects appearing within reasonable use

What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Accidental damage (impact, bending, scratches)
- Damage from water, chemicals, perfume or lotion
- Improper care or storage
- Loss or theft of the product
- Natural changes in appearance over time

How to Make a Claim
1. Contact us at contact@exaura.co with your order number
2. Provide clear photos of the defective item
3. Describe the issue in detail
4. We will review your claim within 3-5 business days

Warranty Resolution
If the defect is covered under warranty, we will offer repair, replacement or store credit at our discretion.

This warranty is valid only for the original purchaser and is non-transferable.